FAQs

Patient appointments are offered Monday through Wednesday 8:30am to 5pm and Thursday 8:30am to 2:30pm.

Health psychology is a subspecialty of psychology that focuses on the biological, social, behavioral, and psychological factors that affect our health and well-being. Health psychologists help people change behaviors that may be having a negative effect on their health, cope with a challenging medical diagnosis, or process current and lifelong stressors that are impacting their health and well-being. Most health psychologists hold a doctorate in health psychology with additional subspeciality training in areas such as chronic pain, weight management, neuropsychology, oncology, physical rehabilitation, or sleep disorders, while others hold a doctorate in clinical or counseling psychology with additional graduate or post-graduate training in health psychology. Dr. Taylor holds a doctorate in clinical health psychology with additional post-graduate training in chronic pain, weight management, and oncology.

Both! I’m conveniently located in the SouthPark area of Charlotte and take patient appointments in my office. I’m available for virtual appointments as well. I hold an Authority to Practice Interjurisdictional Telepsychology (APIT #19043) through the Psychology Interjurisdictional Compact (PsyPact).

Applicable states and territories can be identified on this map https://psypact.org/mpage/psypactmap. Patients must be physically located in one of these identified areas at the time of their telehealth appointment in order to receive services.

We serve adults ages 18 and up.

Sapphire Health Psychology is in-network with Aetna and Blue Cross Blue Shield (BCBS). For all other insurance groups, I am considered an out-of-network provider. You will receive a Statement for Insurance Reimbursement (often referred to as a “superbill”) monthly that you may submit to your insurance company to receive out-of-network benefits.

In order for patients to get in-network or out-of-network benefits, I must make a formal diagnosis from the current psychiatric diagnostic manual (DSM-5-TR). Occasionally I receive a request from an insurance group (whether in-network or out-of-network) to provide progress notes or a summary of patient sessions so that they may determine whether the services are meeting their criteria for reimbursements. For this reason, some clients choose to self-pay for psychotherapy services in order to keep their information private and proceed without restrictions on the number of sessions. You may request an invoice after each session for your own financial/healthcare records.

As a psychologist I provide psychotherapy services grounded in psychological principles and theories. If you are interested in a consultation for medication, you will be referred to a psychiatric provider.

It is the policy of this practice to not provide these types of letters for new or existing clients.

Sapphire Health Psychology is not a crisis service. You are welcome to telephone or email if you are experiencing difficulties, but immediate response is not guaranteed, particularly on weekends, holidays, and my personal time off. There are many community resources available:

• Atrium Behavioral Health Psychiatric Emergency Room (704-444-2400)—501 Billingsley Road in Charlotte
• National Suicide Prevention hotline (988)—available 24/7 for anyone experiencing emotional distress https://www.samhsa.gov/find-help/988
• Local emergency services (911)—ask for a Crisis Intervention Team officer

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good FaithEstimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises

This is for people who are self-pay for therapy or using out-of-network benefits. It’s not for people who are using in-network insurance.

Please reach out to me directly. I try to respond to all inquiries within one business day. CONTACT US HERE